ScanReward

    Terms of Service

    Last updated: 31 August 2026

    1. Who we are

    ScanReward is a customer acquisition, retention and loyalty platform operated by GoGee.ai. By creating an account, signing up for a plan or using any part of the platform, you agree to these terms.

    2. Your account

    You are responsible for the accuracy of the information you provide, for keeping your login details confidential and for all activity carried out by users you invite to your account. You must tell us promptly if you believe an account has been compromised.

    3. Plans, billing and payment

    Plans are billed monthly in advance in South African Rand, inclusive of VAT, through our payment provider. Your plan includes a monthly allowance of contacts and marketing messages. Once an allowance is used up, sending is paused until you top up or upgrade. If a subscription payment fails, your account may be paused until payment is received. You may cancel at any time; cancellation takes effect at the end of the paid period and fees already paid are not refundable.

    4. Acceptable use

    You may only message people who have given you permission to contact them, and you must honour opt-out requests promptly. You may not use ScanReward to send unlawful, misleading, harmful or unsolicited content, to infringe anyone's rights, or to attempt to gain unauthorised access to the platform or other customers' data.

    5. WhatsApp and third-party services

    Message delivery relies on third parties, including Meta's WhatsApp Business Platform and our email provider. Your use of those services is also subject to their own terms and policies, including template approval and messaging rules. We are not responsible for delays, rejections or suspensions imposed by those providers.

    6. Your data

    You remain the owner of the customer data you upload or collect through ScanReward. We process it on your behalf to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to collect and use that data.

    7. Availability and support

    We work to keep ScanReward available and secure, but the service is provided on an "as is" basis without guarantees of uninterrupted availability. Planned maintenance and third-party outages may affect the service from time to time.

    8. Liability

    To the extent permitted by law, our total liability arising from your use of ScanReward is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.

    9. Suspension and termination

    We may suspend or terminate an account that breaches these terms, that is used unlawfully, or where payment remains outstanding. You may close your account at any time by contacting support.

    10. Changes to these terms

    We may update these terms as the platform evolves. Where changes are material, we will notify account holders. Continuing to use ScanReward after an update means you accept the revised terms.

    11. Contact

    Questions about these terms? Email support@gogee.ai.